About Concierge

From co-founding Connected Health to redefining primary care, Betty Rich has built her career on vision, determination, and a passion for helping others. In this special Q&A, she shares insights on leadership, the challenges and rewards of entrepreneurship, and what it takes to grow a business that truly makes a difference.

What started as one mother’s struggle to find compassionate, responsive care turned into a movement to transform primary care as we know it. Read how Betty Rich’s personal experience became the heart behind Connected Health.

Too often, traditional primary care leaves patients waiting and families feeling helpless. At Connected Health, we believe you deserve better—that’s why we’ve built a model that prioritizes timely, compassionate, and proactive care. Read how one family’s frustrating experience reminds us why we’re so passionate about concierge medicine.

Meet Dr. Michael Duffy, a board-certified family medicine physician bringing compassionate, personalized care to Connected Health. With a strong focus on prevention, chronic disease management, and meaningful patient relationships, Dr. Duffy is helping redefine what primary care can—and should—look like.

Connected Health’s concierge primary care empowers you to take control of your longevity journey by prioritizing prevention and whole-body wellness. With personalized care plans and cutting-edge screenings, we help you stay vibrant, resilient, and healthier for years to come.

Curious why primary care could be the key to fixing healthcare—and saving $67B a year? This breaks down the hidden cost of skipping your doctor and how Connected Health is currently changing the game. We’re proud to be part of the solution.

We’re more than just about healthcare—we’re also about supporting sustainability and community. That’s why we gift every new patient a reusable Welly water bottle. Learn how this thoughtful gift promotes hydration, supports a local business, and contributes to global clean water initiatives. Find out why it’s more than just a water bottle—it’s a step toward a healthier, more sustainable future.

Three months in, Dr. Duffy shares his experience at Connected Health—what he’s loved most, the connections he’s built, and his approach to personalized care.

We’re excited to share a heartfelt testimonial from one of our patients who made the switch from traditional primary care to concierge medicine. In her own words, she explains how personalized care, proactive screenings, and real-time support transformed her healthcare experience. Check out her journey and discover why she’s never looked back.

For half a century, Americans have held strong to the idea, "if it ain't broke, don't fix it" when it comes to their health. This mindset leads to complacency and missed opportunities for better health outcomes.

In Pittsburgh, it’s easy to settle for blue and green or purple for your primary care doctor, but will they be any good? There is a third option for good—we mean amazing—primary care doctors in Pittsburgh without the gamble.

There has to be an explanation for the condition of traditional primary care. Are doctors just too busy to provide comprehensive care plans? Connected Health Concierge Primary Care takes a look at the reasons for shorter visits and lack of follow up while offering an innovative option for better care.

When it comes to your health are you in the drivers seat or does your insurance company control your healthcare? Do your doctors tell you your insurance options or your medical options? Did you know there was a difference? Connected Health wants you to know the truth.

What are your options for healthcare when you are already extremely busy? Finding time to get to the doctor can feel like a chore. There's a way to streamline your healthcare so you can focus on what matters to you.

When you feel like your doctor won't listen to your concerns, take a proactive approach to your health. Connected Health suggests steps you can take to ensure you're receiving the best care.